EASY RETURNS POLICY \\ FREE WORLDWIDE* EXPRESS SHIPPING
 

Shipping & Returns

SHIPPING

How long does it normally takes to ship out items once payment is made?

Doublewoot process your order within 24 hours and will ship within the next 24 hours.
Item will be delivered to your doorstep the next 1-2 days (Pos Laju) / 3-8 working days (International) 

SHIPPING CHARGES WITHIN MALAYSIA

Country PosLaju (Next Day Delivery)
Whole Malaysia FREE

 

INTERNATIONAL SHIPPING?

All shipping charges will be calculated automatically when your check out based on weight & your shipping country. Below are the rates for your reference:
Estimated time would be from 3-8 working days and delay could be subjected to customer clearence.

Country First 0.5 kg Every Additional 500 gm
FREE EXPRESS SHIPPING SINGAPORE for orders over SGD100
AUSTRALIA for orders over AUD100
BRUNEI for orders over USD100
US for orders over USD100
UK for orders over GBP100
PHILIPPINES for orders over PHP5000
INDONESIA for orders over IDR1400000
THAILAND for orders over THB3000
HONGKONG for orders over HKD900
Singapore RM26 RM5
Brunei RM45 RM5
Indonesia RM45 RM5.80
Thailand RM45 RM5
Vietnam RM45 RM5
Australia RM45 RM5
Hong Kong RM45 RM5
New Zealand RM85 RM15
United Kingdom RM85 RM15
Dubai RM85 RM15
United States RM85 RM15
South Africa RM65 RM10
Qatar RM75 RM10
Saudi Arabia RM150 RM20
Nigeria RM120 RM20
Canada RM120 RM20
Botswana RM150 RM20
All Others RM150 RM20

 

DEFECTIVE ITEMS/INCORRECT ITEMS RECEIVED

We apologise if we have sent you a wrong/defective item. Kindly contact our return department at [email protected] about this issue and we will reply you within 24 hours. 

*Exchanges will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined.

*There may be a 1cm-2cm difference in our given measurements. Please allow 20% descrepancy in the product color due to lighting. In such cases, the variance may not be considered as a defect.

*For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect. 

 

RETURNS

Effective 4th March 2015, all new returns have to be submitted via your Account --> http://double-woot.com/customer/orders
For more info on returning an unfit item, please view the below video

Doublewoot provides returns for all items < except Best Buy/SALE/Discounted items (includes items purchase using discount codes (except first time registration codes)> / Accessories and specifically stated non-returnable items). All returns will be processed and dealt with by the Returns Department and they will only be handled via mail at [email protected]

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
  • Doublewoot will issue a credit note for all returns (NO CASH REFUND) . A processing fee of RM6 (RM9 for sabah and sarawak), USD 6 (International) will be charged for each return item. For example, if the returned item costs USD35 you will receive a store credit of USD29. Store credit are valid for 100 days  (effective 6 March 2015). Original shipping costs will not be refunded. Also, buyer bears the cost of shipping the item back to us.
  • Return of items can only be made one time per order. Which means that the subsequent items purchased using the return credit note is not returnable. 
  • Any used reward points/discount codes for the returned order will be voided and not refundable/re-usable.
  • All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited. 

The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 3 days up to 10 working days / 20 working days (International) . DOUBLEWOOT reserves the right to reject any request to mail these items alongside with a new order. All returns are final and further requests will be denied.

We do not provide exchange services. If you would like to change to another item, do use the credit voucher to purchase another item or another size.

*Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.

*There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.

*For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.