How long does it normally takes to ship out items once payment is made?
Doublewoot process your order within 24 hours and will ship within the next 24 hours.
Item will be delivered to your doorstep the next 1-2 days (Pos Laju) or 3-5 days (Registered post) after it is sent.
SHIPPING CHARGES WITHIN MALAYSIA
|Country||PosLaju (Next Day Delivery)|
Doublewoot ships worldwide. All international orders are shipped using Pos Malaysia Air Parcel. Malaysian Registered Mail is a postal service that will take 2-4 weeks and will require signature upon delivery.Tracking numbers will be provided for both services by email once shipped. Prices are charges based on weight as follow :
|Country||First 1 kg||Every Additional 500 gm|
|United Arab Emirates||RM75||RM10|
If you wish your parcel to be sent using Pos Laju 3-5 days, do email our customer service at email@example.com regarding the charges. You may also check Pos Laju parcel prices here
DEFECTIVE ITEMS/INCORRECT ITEMS RECEIVED
We apologise if we have sent you a wrong/defective item. Kindly contact our return department at firstname.lastname@example.org about this issue and we will reply you within 24 hours.
Doublewoot will reimburse Pos Laju postage for defective/incorrect item(s) sent to you. Please take note that we do not provide cash refund unless the exact item is out of stock and we will provide you a credit note in which you may utilise it to purchase other available items. The credit note is valid of 20 days only.
Doublewoot provides returns for all items (except Best Buy/SALE items and Accessories). All exchanges/ returns will be processed and dealt with by the Returns Department and they will only be handled via mail at email@example.com.
All return item must be returned/mailed back to Doublewoot within 5 working days from the day item is mailed out by Doublewoot together with the RETURN FORM. Any delay or non enclosure of RETURN FORM will not be entertained, hence we advice you to deal with these A.S.A.P.
Doublewoot will not be liable should you purchase our merchandize from any third party. We will not accede to any request for exchange.
Returns will only be done for an item(s) with its tag intact, unworn, unwashed and unaltered. Requests for exchanges for articles which do not meet all four conditions will be declined duly.
Doublewoot will issue a credit note for all returns. A processing fee of RM6 will be charged for each return item. For example, if the returned item costs RM75, you will receive a store credit of RM69. Store credit are valid for 20 days only . Request for extension will not be entertained. Original shipping costs will not be refunded. Also, buyer bears the cost of shipping the item back to us.
The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This can take up to 10 working days . DOUBLEWOOT reserves the right to reject any request to mail these items alongside with a new order. All returns are final and further requests will be denied.
We do not provide exchange services. If you would like to change to another item, do use the credit voucher to purchase another item or another size.
*There might be 1cm-4cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.