FREE NEXT DAY DELIVERY - MALAYSIA
International Delivery - CLICK HERE

Shipping & Returns

SHIPPING

How long does it normally takes to ship out items once payment is made?
Doublewoot process your order within 24 hours and will ship within the next 24 hours.
Item will be delivered to your doorstep the next 1-2 days (Pos Laju) or 3-5 days (Registered post) after it is sent.

SHIPPING CHARGES WITHIN MALAYSIA

Country PosLaju (Next Day Delivery)
Whole Malaysia FREE

 

INTERNATIONAL SHIPPING?

Doublewoot ships worldwide. All international orders are shipped using Pos Malaysia Air Parcel. Malaysian Registered Mail is a postal service that will take 2-4 weeks and will require signature upon delivery.Tracking numbers will be provided for both services by email once shipped. Prices are charges based on weight as follow  :

Country First 1 kg Every Additional 500 gm
Singapore RM35 RM3
Brunei RM35 RM3
Indonesia RM45 RM5.80
Thailand RM45 RM5.80
Vietnam RM45 RM5.80
Australia RM75 RM10
New Zealand RM90 RM12
United Kingdom RM100 RM16
United States RM100 RM16
South Africa RM100 RM16
Qatar RM75 RM10
Saudi Arabia RM75 RM10
United Arab Emirates RM75 RM10
Nigeria RM120 RM20
Canada RM120 RM20
Botswana RM120 RM20
All Others RM120 RM20

 If you wish your parcel to be sent using Pos Laju 3-5 days, do email our customer service at admin@double-woot.com regarding the charges. You may also check Pos Laju parcel prices here

DEFECTIVE ITEMS/INCORRECT ITEMS RECEIVED

We apologise if we have sent you a wrong/defective item. Kindly contact our return department at return@double-woot.com about this issue and we will reply you within 24 hours.

Doublewoot will reimburse Pos Laju postage for defective/incorrect item(s) sent to you. Please take note that we do not provide cash refund unless the exact item is out of stock and we will provide you a credit note in which you may utilise it to purchase other available items. The credit note is valid of 20 days only.

RETURNS

Doublewoot provides returns for all items (except Best Buy/SALE items and Accessories). All exchanges/ returns will be processed and dealt with by the Returns Department and they will only be handled via mail at return@double-woot.com.

All return item must be returned/mailed back to Doublewoot within 5 working days from the day item is mailed out by Doublewoot together with the RETURN FORM. Any delay or non enclosure of RETURN FORM will not be entertained, hence we advice you to deal with these A.S.A.P.
Doublewoot will not be liable should you purchase our merchandize from any third party. We will not accede to any request for exchange.

Returns will only be done for an item(s) with its tag intact, unworn, unwashed and unaltered. Requests for exchanges for articles which do not meet all four conditions will be declined duly.

Doublewoot will issue a credit note for all returns. A processing fee of RM6 will be charged for each return item. For example, if the returned item costs RM75, you will receive a store credit of RM69. Store credit are valid for 20 days only . Request for extension will not be entertained. Original shipping costs will not be refunded. Also, buyer bears the cost of shipping the item back to us.

The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This can take up to 10 working days . DOUBLEWOOT reserves the right to reject any request to mail these items alongside with a new order. All returns are final and further requests will be denied.

We do not provide exchange services. If you would like to change to another item, do use the credit voucher to purchase another item or another size.


*There might be 1cm-4cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.