Returns

DOUBLEWOOT RETURN POLICY 

ALL RETURNS MUST BE SENT BACK WITHIN 5 WORKING DAYS (MALAYSIA) /  10 WORKING DAYS (OUTSIDE MALAYSIA)

Doublewoot provides returns for all items < except Best Buy/SALE/Discounted items (eg : Mother's day codes, citibank codes and other special codes)> / Accessories and specifically stated non-returnable items). 

  • Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
  • Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
  • All return must include the INVOICE SLIP . You may reprint it under your Account if lost.
  • The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 2-3 working days .
  • All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited. 
Return ReasonsReason (i) Unsatisfactory ItemsReason (ii) Defective Items
Descriptions

Item does not fit

Do not like the item

Quality not up to expectation

and all reasons under (iii)

Item torn

Item big stained 


(iii) ALL Reasons listed below (a-f) are NOT considered defects:


a) color variation from product photos, e.g. fuschia vs red.

b)slight design variation from product photos, e.g. print patterns and arrangements, lace arrangements,etc .

c) Slight size variation of within ±3cm on measurements

d)  Minor imperfections, e.g. loose threads, crease marks and etc.

e) Self-inflicted damage or cut to the product.

f) Customer's subjective opinions on product quality and preference. (inner lining torn, inner ribbon loop torn, etc)

*Proof of defect must be verified by Doublewoot Return to be eligible* 

Return Shipping costs

Borne by Buyer

Reimburse by Doublewoot in terms of credit note

Exchange Shipping costs

Borne by Buyer

Borne by Doublewoot

Initial Shipping costs (processing fees*)

Borne by Buyer 

Borne by Doublewoot

Buyer receives

Return Credit Note (NO CASH REFUND) = Item price - (minus) Initial Shipping Costs*

*store credit valids for 100 days*

Doublewoot will send a brand new exact piece to buyer once the defective item is received.

*A processing fee of RM5 (RM6 for sabah and sarawak), USD 3 (International) will be charged for each return item. For example, if the returned item costs USD35 you will receive a store credit of USD32.
*Sales items may have slight defects/color descrepancies /measurements descrepansie and are strictly not returnable.

* The return parcel is under customers' responsibility and Doublewoot is not liable for any any lost return parcel/ additional taxes incurred for return parcels.

Return your items to the address below :

Doublewoot Return
No. 14, Jalan Pusat Perniagaan Uda 1,
12300 Butterworth
Penang. 

All new returns have to be submitted via your Account --> http://double-woot.com/customer/orders

For more info on returning an unfit item, please view the below video

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
  • Any used/creditted reward points/discount codes for the returned order will be voided and not refundable/re-usable. Usage of points on subsequent purchases will not be awarded for additional points
  • DOUBLEWOOT reserves the right to reject any request to mail these items alongside with a new order. All returns are final and further requests will be denied.

*Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.

*There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.

*For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.